Overview At Montecito we are committed to protecting the privacy of any information provided by our customers. We have developed internal procedures consistent with the National Privacy Principles outlined in the Australian Privacy Act 1988. This statement sets out our practices relating to information collection, use, and disclosure. We will handle personal information relying on the employee and related bodies corporate exemption in the Privacy Act where these exemptions are relevant. We recommend that you read through this carefully. If you have any queries, please contact us at info@montecito.net.au or (07) 3852 2057. Collection of Customer Information The types of personal information that we collect from customers will depend on the services that are utilised by them. Premises Operations In the course of providing services for out customers, we will collect personal information. These services include: Under these circumstances, customers provide us with various items of personal information such as name, address and phone number, credit card details and email particulars etc. We assure you that all information collected will be safely stored. Personal information collected from customers is used to service your requirements, plan product development and for communication services. The Montecito President’s Club Program & Email Communications The President’s Club program offers customers the opportunity to receive benefits such as invitations to special events, special offers, gift with purchase offers and the delivery of marketing communications. Customers may also receive information and related offers from Montecito by email. To be part of the President’s Club program or to receive email communications from us, certain personal information is required. We use customer information to facilitate communication with our customers, understand our customer needs and in our customer research. Other optional information collected may be used to plan future events, offers, products etc. Any information collected will be safely stored and managed by Montecito. We value our customers and we do not share your information with any other organisations other than related corporations and those third parties directly related with the above activities i.e. mailing houses, data bureaus, email providers and research companies. When we share any such information with these third parties, we have strict confidentiality agreements in place, which prohibit any use of this information other than for the task we are engaging them for. General We may share some of the personal information we collect with our related corporations and service providers, contractors who help us provide services, or trading partners. Where applicable information is shared with third parties or trading partners, we have strict confidentiality agreements in place, which prohibit any use of this information other than the purpose for which it was provided. We may be required by law to disclose the information collected from you. In such circumstances, only information that we are required to disclose as a matter of law would be provided. Montecito would like to assure you that information will not be divulged except as set out above. Disclosing Your Online Information Other Parties Third party companies and individuals have been engaged to perform functions on our behalf. Such functions include research, trend analysis, marketing and promotions. All information provided to these parties will be kept secure and will only be used to perform the task required. Online Information Security All information submitted to montecito.net.au is secured using Secure Sockets Layer (SSL) software. Information held by the montecito.net.au website is protected by firewall technology. Accessing Your In-Store Information Personal information provided by you in-store can be viewed and changed if the information provided is incorrect or out of date. Our ‘open book’ information policy means you can access all the information you have provided to us and make any necessary changes. You can request to view your information at Montecito, in writing to Montecito or by contacting us on (07) 3852 2057. We welcome your feedback to correct any inaccuracies. Security We realise the importance of your information and we treat it as strictly confidential. To prevent unauthorised access or disclosure, to maintain data accuracy and ensure the appropriate use of information, we have the appropriate physical, electronic, and managerial procedures in place to safeguard and secure the information we collect. Your Rights While information is being sought from you for the sole purpose of improving our service levels, you have the right to either refuse to provide any information or to be anonymous. Of course, this may not always be possible as some of our services can only be provided if we have certain information. If you are a President’s Club member or email subscriber, your information may also be used for the purpose of introducing other products, which we believe, would be of interest to you. However, if you do not wish to receive such communications you can advise us by making your request at Montecito, writing to Montecito or contact Montecito on (07) 3852 2057.
